Contact Us
Have a question for us? Want a personal tour of our display lot? Or just looking how to get started? We’re here to answer it all!
Check out our FAQ below for more general information OR fill out the contact form. We look forward to getting back to you.
Furniture -
Our PolyTuf boards are manufactured by Tangent. 95% of the material in these boards is recycled content. The boards are also infused with pigment to ensure UV protection.
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Yes, we are supplier for Berlin Gardens: a company based in Northeast Ohio. The structures and poly furniture is all manufactured in the town of Berlin, Ohio.
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Poly furniture is manufactured in a way that the pigment is directly placed into the recycled plastic mixture when the lumber is forming. We do not recommend painting the furniture, because it will not likely last or maintain well.
NOTE: painting your furniture will void the warranty on the product.
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You can download the PDF here.
The first step is to contact customerservice@berlingardensllc.com with an explanation of the claim you are filing with us and proof of receipt. We do ask that pictures are sent with every claim so that the situation can be properly assessed. Please also provide your shipping address and phone number associated with your purchase.
Acts of God and nature are not warranted by Berlin Gardens.
cabinetry-
Yes! We provide free 3D outdoor kitchen design using professional Gemini outdoor kitchen design software. Our design process allows you to see your outdoor kitchen before it's built, helping you choose the right layout, appliances, cabinetry, and finishes. We work one-on-one with every client to create a custom outdoor kitchen that fits their space, lifestyle, and budget.
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We proudly offer premium outdoor kitchen cabinetry from trusted manufacturers, including Agora, Challenger Designs, Mount Alpi, and Pro-Fit Outdoor Living. Our cabinetry is built specifically for outdoor environments, providing exceptional durability, weather resistance, and long-lasting performance. With a wide selection of colors, door styles, storage solutions, and layouts, we can design a custom outdoor kitchen that complements your home and fits your lifestyle. Whether you're looking for stainless steel, powder-coated aluminum, or premium outdoor cabinetry, we'll help you select the perfect solution for your project.
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We offer premium outdoor grills and appliances from industry-leading brands, including Napoleon, Blaze, and Big Green Egg. Whether you're looking for a built-in gas grill, charcoal grill, pizza oven, refrigerator, ice maker, sink, or side burner, we'll help you select the right products to complete your outdoor kitchen.
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Absolutely. We handle everything from the initial 3D outdoor kitchen design to selecting cabinetry, grills, countertops, and accessories. Whether you're adding an outdoor kitchen to an existing patio or incorporating it into a new pavilion or pergola, our team works with homeowners, contractors, and designers to create a beautiful, functional outdoor living space. We proudly serve parts of South Carolina, North Carolina, and Georgia with premium outdoor kitchens designed to last.
Structures-
Each structure has different material options. Vinyl, laminate, white pine, Western red-cedar timber, AZEK. See our product specifications to see which options apply to your structure.
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Warranty Information
Wood pergolas are backed by a 5-year limited warranty. All other outdoor structures, including pavilions and premium structures, are backed by a 10-year or longer warranty, depending on the product and materials selected. White pine structures are the exception and carry a 5-year warranty. Warranty terms vary by product, so please refer to your quote or contact us if you have any questions about your specific structure.
Acts of God and nature are not warranted by Berlin Gardens.
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